Stomer experience’ Southwest evolved a new model in the airline industry and Zappos focused on customer service to become a billion dollar company in less than ten years since inception So what did these companies do differentlyThey differentiated by creating customer and people centric service excellence models which focused on values people processes and people development Importantly they defined ‘service excellence’ by managing customer expectations and by delivering on the promiseAbout the AuthorT G C Prasad the bestselling author.
last kindle cent kindle The Last book Ten Per free Last Ten Per kindle The Last Ten Per Cent eBookStomer experience’ Southwest evolved a new model in the airline industry and Zappos focused on customer service to become a billion dollar company in less than ten years since inception So what did these companies do differentlyThey differentiated by creating customer and people centric service excellence models which focused on values people processes and people development Importantly they defined ‘service excellence’ by managing customer expectations and by delivering on the promiseAbout the AuthorT G C Prasad the bestselling author.